• Website Protocols and Responsibilities

    The CCAC website is a primary promotional tool for students, potential students, parents, faculty, staff and the community at large. Due to the large number of daily web change requests, the website operates through the ServiceDesk ticketing system. This is to ensure that all change requests are managed in an organized and equitable manner across the institution. The information below will help you better understand the process.

    1. Content owners should send a detailed email to help@servicedesk.ccac.edu to request changes to the site. See "How to Update Content" instructions below.
    2. Homepage Announcements requests should be submitted via the online Homepage Announcement Request Form.
    3. Calendar Events should be requested via the Calendar Request form.
    4. Publishing occurs nightly at 2:00 a.m. Please plan accordingly. Please give yourself at least 3-5 business days to ensure your online deadlines are met. 
    5. The Webteam does not edit departmental documents (Word, PDF, etc.). 

    How to Update Content 

    1. To update content on any webpage send an email to help@servicedesk.ccac.edu

      This email should include the following:
    2. The URL from the address bar in the top of your browser (ex: https://www.ccac.edu/page_name)
      • To ensure speed and accuracy, provide very specific instructions regarding what needs to be changed. 
      • Attach any file replacements that need to occur. "Replace file name X on page XYZ with the attached."
    • The webteam assumes all content submissions are final and have been approved by the appropriate stakeholders.
    • Last minute content change submissions are not considered emergency.* 
    • Hard copy, printouts and handwritten notes are not applicable to update online content.
    • Design, formatting and CCAC branding are built into the website templates and cannot be changed.
    *Emergency publishing is reserved to weather and closing alerts and cabinet level requests. All other requests will be processed through the project queue on a first come first served basis to ensure all requests are treated fairly across the college.

     

    Who is Responsible for Site Accuracy?

    Content owners are responsible for the accuracy of site content that is relevant to their department. Department directors, managers and staff are responsible for regularly checking web pages in their sections to make sure content is fresh. Members of the Webteam are not department-specific experts and assume that content on the site is accurate unless told otherwise.

    1. Set a regular reminder in your outlook calendar, once or twice a month, to remind yourself to review any pages that have to do with your department, program or project.
    2. Review all of your pages:
      • Read your content.
      • Click all of the links.
      • Make sure PDF files and other secondary content is accurate.
      • Does everything make sense? Is the information still accurate?

    Please note: design and layout restrictions as well as best practices may require that your content be displayed in ways that conform to the CCAC site templates and/or general site standards. Please double check your newly published content to make sure it meets with your approval.

    A Special Note for Program Pages

    Program pages: pages that list the course requirements for all of CCAC's academic programs cannot be changed without the Registrar's approval. If you see an inaccuracy on one of these pages, please feel free to send an email with the correction but we will need to compare it with what has been approved through Governance and get official sign-off before any changes are made to the site.
     

    Webapps and Third Party Sites

    The CCAC website employs a number of apps and tools, both internal and external, to make the website as useful as possible. Please note that the CCAC webteam is not able to make edits to the following webapps and services:

    • Appointment Central
    • MyCCAC
    • ShopCommunityEd
    • CCAC Central eServices
    • Academic Email
    • Online Directory
    • STARS Scholarship Portal
    • Educational Foundation Donation Site
    • LibGuides
    • Ellucian
    • Blackboard

    Edits to these services may be submitted to the CCAC ServiceDesk c/o ITS.