• Getting Started

    Read some important information for online students.


    Textbooks are available from on-campus bookstores or online. For on-site purchasing of textbooks, you will need to have your course number and section (e.g. PSY 101 AIN1) or a copy of your course schedule.

    In order to purchase your textbooks, you will need to have your course number and section (e.g. PSY 101 AIN1) or a copy of your course schedule.

    Blackboard Login

    Blackboard is CCAC's course management system used for online learning courses. Please refer to the Internet QuickStart Guide for directions and assistance accessing Blackboard. For additional details see Blackboard Information.

    To access Blackboard:

    • Use your NetID username and password to login
    • Login early to ensure your account is functioning properly
    • Access the Start Here course for information on starting the semester

    Online Learning will mail a letter to your home address which will include: 

    • Your NetID account username and password
    • Instructions for logging into Blackboard and academic email

    ServiceDesk will not have access to registration information until 24 hours after registration. Students may contact ServiceDesk by phone, email or voicemail at any time at 412.237.8700. Please do not leave a voicemail and send an email regarding the same issue.

    Accessing your course in Blackboard

    Please take a moment to orient yourself with Blackboard by accessing the Start Here: Getting Started in OL course site. This course site will provide valuable information on starting the semester and familiarizing you with the Blackboard System. 

    Please Note: You will not have access to your course sites in Blackboard until the first day of the semester.

    CCAC Academic Email Information

    A CCAC academic email account is created for you automatically. All students using Blackboard are required to use their CCAC academic email account for all course related communication. Instructors may ignore course related email from any personal email account.

    To access your CCAC Academic Email account:

    • Use your NetID username and password to login
    • Login to your academic email account on a frequent and regular basis to ensure that you receive all communications from your instructor in a timely manner
    • Information on using CCAC's academic email is available online.
  • Blackboard Technical Support

    Blackboard Logo No Text

    Email support is available at help@servicedesk.ccac.edu or by phone at 412.237.8700.

    Normal support hours

    • Monday–Thursday: 7:00 a.m. to 10:00 p.m.
    • Friday: 7:00 a.m. to 5:00 p.m.
    • Saturday: 8:00 a.m. to 3:00 p.m.
    • Sunday: 12:00 p.m. to 10:00 p.m.
  • Need a NetID?

    Current students or employees wishing to use the CCAC network on campus or login to any services such as Academic Email, Blackboard or CCAC Central e-Services must have a valid network account. Current students may create/reset their password at  NetID Account Management - self-service password reset for their NetID. Students can explore Technology Services here. New employees must have their supervisor send in a Network Account Request Form. More information on Employee Network Accounts can be found here.  You can always call the ServiceDesk at 412.237.8700 if you have any questions or concerns.
  • CCAC Academic Email System

    You can access your academic email through MyCCAC. You will be directed to the CCAC sign-on page, where you will enter your CCAC NetID and password. After logging in, scroll down to the My Email web part and click on the Academic Email link. If you do not have a NetID, you can use NetID self-service or contact the CCAC ServiceDesk.
  • Online Learning Communications Guidelines

    OL Communications Guidelines
    When communicating online, it is often impossible for others to read your body language, tone of voice, or facial expressions. Therefore, it is important to follow certain guidelines when communicating online.